These Terms and Conditions set out the basis on which Man With Van Pimlico provides moving, delivery, and related transport services to customers in the United Kingdom. By making a booking, you agree that these terms will apply to the service we provide, whether the work involves a single item, a small move, or a larger domestic or commercial transport request. These terms are intended to be clear, fair, and practical, and they should be read carefully before confirming any job.

For the purposes of these terms, references to we, us, and our mean the service provider operating under the name Man With Van Pimlico, and references to you or the customer mean the person, business, or organisation requesting the service. These terms apply to standard transport services, loading and unloading assistance, and any agreed additional tasks that form part of the booking. They do not create rights for any third party unless we expressly agree otherwise in writing.

We reserve the right to update these terms from time to time. Any revised version will apply to future bookings and, where lawful and appropriate, to ongoing arrangements. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full effect. Nothing in these terms limits any rights you may have under applicable consumer law that cannot lawfully be excluded or restricted.

1. Booking Process

A booking is made when you provide the necessary service details and we confirm acceptance. The booking process normally requires the date, collection and delivery locations, item description, access information, and any particular handling requirements. The accuracy of the information you provide is important because the price, vehicle size, time required, and staffing needs may all depend on it. If information changes before the job begins, you must tell us as soon as possible so that we can assess whether the booking can still be carried out as planned.

We may ask for photographs, inventory details, or other information to help us evaluate the service. This is especially important where items are fragile, unusually heavy, awkwardly shaped, or require disassembly, specialist handling, or additional protection. A quotation or estimate is based on the information supplied at the time, and if the actual job differs materially from the description provided, the service may need to be adjusted and additional charges may apply. A booking is not guaranteed until we confirm it, and we may decline a request if it is outside the scope of our operations, is unsafe, or cannot be reasonably completed within the agreed framework.

2. Services Included

Our van and man service may include collection, transport, delivery, loading, and unloading, together with reasonable care in handling items throughout the move. Any extras, such as carrying items up stairs, dismantling furniture, waiting time, return journeys, or additional labour, should be agreed before the service begins whenever possible. We will use reasonable skill and care in providing the service, but the exact scope will depend on the booking details, site access, and any special requirements identified in advance.

Unless expressly agreed, our service does not include packaging, insurance cover beyond any applicable legal obligations, plumbing, electrical work, specialist assembly, the removal of hazardous substances, or the handling of items that are illegal, unsafe, or not suitable for transport. If you request the transport of items with restrictions, such as antiques, artwork, glass, or high-value goods, you remain responsible for declaring their nature and value in advance so that we can decide whether the service is appropriate and whether any additional precautions are required.

We may refuse to carry out any part of the job if doing so would place people, property, or goods at risk, or if the request falls outside the agreed service description. In that event, we will explain the issue where reasonably possible and may offer to continue only if the risk can be resolved in a safe and lawful manner.

3. Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless agreed otherwise, charges may be based on hourly rates, fixed quotes, mileage, waiting time, additional labour, parking charges, congestion-related costs, tolls, or other clearly identified service components. Any estimate is provided in good faith, but it may change if the job takes longer than expected, the access conditions are different from those described, or the scope of work increases during the appointment.

You agree to pay all amounts due in full and on time. If payment is required on completion, it must be made immediately once the service has ended, unless we have agreed to invoice you separately. If an invoice is issued, the payment deadline will be stated on the invoice. Late or missing payment may result in additional recovery costs, interest, or administration charges to the extent permitted by law. We may also suspend further work or withhold delivery of goods where lawful until outstanding sums are settled.

Any deposit, booking fee, or advance payment will be treated according to the specific arrangement made at the point of sale. Unless otherwise stated, deposits are used to secure the booking and may be non-refundable where cancellation occurs late or where we have already incurred costs. You are responsible for ensuring that any payment method used is valid and that you have authority to use it.

4. Cancellations and Changes

If you need to cancel or reschedule your booking, you should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether we have already committed staff, vehicle time, or other resources to your booking. A late cancellation can cause loss and inconvenience, especially where a time slot has been reserved exclusively for you.

We may cancel or rearrange a booking if circumstances beyond our control make performance impractical, unsafe, or unlawful. This may include severe traffic disruption, vehicle breakdown, extreme weather, road closures, illness, access restrictions, or incorrect information supplied by the customer. Where possible, we will seek to offer a new date or alternative arrangement. If a refund is due, it will be limited to sums paid for the cancelled element of the service and will not include indirect losses unless required by law.

We may also cancel the service if you are not ready for collection or delivery, if the site is unsafe, if the goods are materially different from what was disclosed, or if you or your representative behaves abusively, unlawfully, or in a way that prevents the job from proceeding. If cancellation is caused by your breach of these terms, you may remain liable for reasonable costs already incurred.

5. Customer Responsibilities

You must ensure that the items are properly packed, labelled, and ready for transport unless packing has been expressly included in the service. It is your responsibility to remove items from plugs, disconnect appliances only where safe and lawful to do so, and make sure all personal effects are cleared from furniture and containers before collection. You should also ensure that all items being moved are lawful to possess and transport.

You must provide safe and reasonable access to the collection and delivery points. This includes informing us about stairs, lifts, narrow entrances, weight limits, parking restrictions, permits, time windows, or any other access issue that may affect the job. If access is restricted and this was not disclosed, delays or extra charges may apply. You must also ensure that someone authorised to make decisions is present or reachable during the service if needed.

If you ask us to move fragile, valuable, or sentimental goods, you should take appropriate steps to protect them. We may offer additional wrapping or handling measures where agreed, but you remain responsible for declaring special risk items. You should also remove cash, jewellery, documents, and other highly sensitive property before the service begins unless we have expressly accepted responsibility for them in writing.

6. Liability and Damage

We will take reasonable care when handling goods and carrying out the service. However, to the fullest extent permitted by law, we are not responsible for loss or damage arising from inadequate packing, pre-existing faults, unavoidable movement during transport, hidden defects, or the customer’s failure to provide accurate information. We are also not responsible for indirect or consequential losses such as lost profits, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law.

If damage occurs and you believe it was caused by our negligence, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery. You should keep the item and any packaging available for inspection and, where possible, provide photographs and a description of the issue. We may request evidence of value, proof of ownership, or repair quotations in order to assess the claim. Any liability we accept will usually be limited to the fair repair cost, replacement value, or another reasonable amount consistent with applicable law and the facts of the case.

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Nothing in these terms affects your statutory rights as a consumer where those rights apply. Any item left in our vehicle or premises beyond the agreed handover period remains at your risk unless we expressly agree to store it.

7. Waste, Recycling, and Disposal Regulations

Where the service involves waste or unwanted items, both parties must comply with applicable UK waste regulations. We may only remove, transport, or dispose of waste that has been clearly agreed in advance and that we are lawfully permitted to handle. You must not present us with hazardous, contaminated, explosive, clinical, asbestos-containing, or other regulated waste unless this has been specifically discussed and lawfully arranged beforehand. In many cases, such materials require specialist disposal and cannot be accepted as part of a standard man with van booking.

You are responsible for telling us what is being removed and whether any item should be treated as reusable goods, rubbish, or restricted waste. If goods are intended for disposal, you confirm that you have the right to release them and that they do not contain personal information, prohibited materials, or items that could pose a risk to people or the environment. We may refuse any load that appears to breach waste rules or that would expose us to regulatory liability.

Where we agree to dispose of waste, we may use licensed facilities, transfer stations, or other lawful routes as required. The customer may remain responsible for any incorrect description of waste, contamination, or costs arising from non-compliant items. If we reasonably suspect that a load has been misdeclared, we may stop the service and request clarification before proceeding. You agree to cooperate with any lawful request needed to ensure compliance with waste carrier, environmental, and disposal obligations.

8. Delays, Force Majeure, and Service Interruptions

We are not liable for delays or failures caused by events outside our reasonable control. These may include traffic incidents, road closures, weather conditions, strikes, public emergencies, civil disruption, fire, flood, accident, vehicle defects not caused by our negligence, or actions by third parties. If such an event occurs, we will aim to keep you informed and resume the service as soon as reasonably possible.

If a delay occurs due to customer-side issues, such as late readiness, missing keys, absent decision-makers, inaccurate access information, or building restrictions, we may charge waiting time or rearrangement costs. If the delay makes the booking impractical, we may treat the service as cancelled by the customer and apply the relevant charges. We will always aim to act reasonably and proportionately in deciding whether to continue, reschedule, or end the job.

The service is provided on the understanding that normal transport risks and operational constraints may arise. We do not guarantee exact arrival times unless a specific written commitment has been made. Any estimated time windows are given for planning purposes and may change in response to traffic, prior jobs, loading conditions, or other operational factors.

9. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the issue promptly so that we can review it and attempt a fair resolution. Clear information, such as photographs, descriptions, and timing, helps us assess what happened. Complaints should be limited to issues relating to the booked service and should be made in good faith. We may ask for reasonable cooperation while we investigate.

Both parties should first try to resolve any dispute informally and proportionately. If a resolution cannot be reached, either party may pursue formal remedies available under law. Nothing in these terms prevents either party from seeking an urgent remedy where necessary, or from relying on any mandatory consumer or contract rights that apply.

These terms are intended to operate alongside, and not replace, your legal rights where they apply. If there is any conflict between these terms and a mandatory statutory provision, the statutory provision will prevail to the extent required by law.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are using the service in another part of the United Kingdom, the service will still be governed by the same legal framework unless mandatory rules state otherwise.

Any dispute arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides a different forum. By booking with Man With Van Pimlico, you acknowledge that you have read, understood, and accepted these terms as the basis of the service relationship.

11. Final Provisions These terms form the entire agreement between the parties in relation to the service, unless replaced or amended by written agreement. No waiver of any term will be effective unless made in writing or otherwise permitted by law. Headings are included for convenience only and do not affect interpretation. If you have any questions about the application of these terms to a particular booking, the relevant details should be agreed before the service begins so that both sides understand the scope, obligations, and limits of the arrangement.